Terms & Conditions

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We invite and welcome visitors on www.kraftingexperiences.com website. This aim of this website is to assist customers to gather travel information, post reviews/opinions on their travel related experiences/issues, engage them in travel related forums so that they gather maximum information on the travel industry/countries/cities around the world. By accessing or usingwww.kraftingexperiences.com  in any manner, it is considered that you have EXPRESSLY AGREED AND CONSENTED to be bound by the agreement/terms and conditions, as if you had signed this agreement. Please read the agreement/terms and conditions carefully. If you do not accept all of these terms and conditions, please do not use this website. We suggest visitors of www.kraftingexperiences.com to return to this page periodically to review the most current version of the agreement. www.kraftingexperiences.com  reserves the right at any time, at its sole discretion, to change or otherwise modify the agreement without prior notice, and your continued access or use of this website signifies your acceptance of the updated or modified/amended agreement.

OVERVIEW

This website is operated by Krafting Experiences. Throughout the site, the terms “we”, “us” and “our” refer to Krafting ExperiencesKrafting Experiences offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Krafting Experiences, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Krafting Experiences  and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

This site (excluding any linked sites) is controlled by us from our offices within the Delhi, Indian. It can be accessed from all states, as well as from other countries around the world. As each of these places has laws that may differ from those of Delhi, by accessing this site both of us agree that the statutes and laws of the Government of NCT, Delhi, without regard to the conflicts of laws principles thereof and the United Nations Convention on the International Sales of Goods, will apply to all matters relating to the use of this site and the purchase of products and services available through this site. Each of us agrees and hereby submits to the exclusive personal jurisdiction and venue any court of competent jurisdiction within the Government of NCT, Delhi with respect to such matters.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at we@kraftingexperiences.com.

We invite and welcome visitors on www.kraftingexperiences.com website. This aim of this website is to assist customers to gather travel information, post reviews/opinions on their travel related experiences/issues, engage them in travel related forums so that they gather maximum information on the travel industry/countries/cities around the world. By accessing or usingwww.kraftingexperiences.com  in any manner, it is considered that you have EXPRESSLY AGREED AND CONSENTED to be bound by the agreement/terms and conditions, as if you had signed this agreement. Please read the agreement/terms and conditions carefully. If you do not accept all of these terms and conditions, please do not use this website. We suggest visitors of www.kraftingexperiences.com to return to this page periodically to review the most current version of the agreement. www.kraftingexperiences.com  reserves the right at any time, at its sole discretion, to change or otherwise modify the agreement without prior notice, and your continued access or use of this website signifies your acceptance of the updated or modified/amended agreement.

Prices

All prices displayed for the products and services on www.kraftingexperiences.com  are subject to change without prior information or notice and prices you see while making the booking may not be final until the full payment for the product or service is made at the end of the booking process.

Prices on www.kraftingexperiences.com shall be inclusive or exclusive of booking fee, hotel taxes, airport taxes, port taxes or any other applicable government taxes (GST and VAT), etc. Availability of any product or service is subject to change at any point in time, even while finalizing the booking, which can lead to price variation, depending upon the basis of available room type in the hotel, flight booking class, cruise cabin, etc. at that point in time. Customer shall be liable under law to pay any tax, cess, duty etc., by whatever name called, imposed by any instrumentality of state, with respect to the transaction entered with the customer and it shall be recoverable from the customer, even subsequently after the availing of travel services by the customer.

Booking And Payments

All online payments that happen for any of the products or services booked on www.kraftingexperiences.com are secure. ‘Krafting Experiences’ does not store the credit/debit or any other payment card details of any customer in the database or in any data backup system. Once you are ready to transact you are transferred directly to the bank website. The card details are captured on the bank website and not in Krafting Experiences. ‘Krafting Experiences’ takes no responsibility, in case of any misuse of credit card by whomsoever.

‘Krafting Experiences’ acts as an agent for its third party providers and distributors for all products and services purchased by you on this website. You may place bookings for or may make purchases of products and services online at this site. A contract for the sale and purchase of products and services may be made online at this site by your acceptance of the products and services offered on the site (the “contract”) by third party providers and/or distributors and/or where stated, Krafting Experiences, and you hereby agree to waive any rights to challenge the validity or enforceability of contracts entered into on this site, on the grounds that it was made in electronic form instead of by paper and/or signed or sealed.

Please note that by indicating your acceptance to purchase any product or service offered on the website, you are obligated to complete such transactions. You are prohibited from indicating your acceptance to purchase products and services where you do not intend to complete such transactions. You may not purchase goods or services that you are prohibited from purchasing or possessing by any applicable Indian or local laws. The responsibility for ensuring compliance with all applicable laws shall be yours alone. By submitting an order to purchase goods or services, you represent and warrant that you have the legal right to purchase, utilize and/or possess such goods or services.

In case any user is booking a ticket/hotel or any other online services via a credit/debit/gift card which is not directly in the name of the person availing these services –www.kraftingexperiences.com reserves the right to cancel/hold the said service till the time proper verification is provided. In case you are booking using someone else`s credit/debit/gift card – you are requested to send us a copy of the card used (at the following email id: WE@KRAFTINGEXPERIENCES.COM ) a photo identification card of the person in whose name the card is, as well as the person in whose name the services are being provided and an authority letter from the said credit/debit/gift card holder.

In case any of the above mentioned conditions are not met, www.kraftingexperiences.comreserves the right to declare such transactions as fraudulent and cancel/hold the service provided. It also holds the right to charge the requisite cancellation charges that may be applicable before refunding any such amount.

Amendment To Booking & Purchase

Kindly read and note the terms & conditions for amendment in bookings and purchases, while making the booking or purchase, which may vary for each product and service. If you don’t find any terms and conditions regarding the amended policy, you may not change your booking or purchase online. Kindly call our customer care team to know the amendment policy and make the necessary amendment.

Cancellation & Refunds

Cancellation of bookings and cancellation policy differs for each product or service. When you make a booking, kindly view terms & conditions of each product or service, which reflects the cancellation, refund with booking terms & conditions. You can cancel the purchased product or service online at our website – www.kraftingexperiences.com.If you find difficulty in cancelling, you can get the same cancelled by calling our customer care team. Cancellation of your request may require a minimum processing time, subject to specific terms and conditions applicable to the type of product or service booked & purchased.

There may be a full cancellation penalty on the products or services booked and purchased, which are non-utilized or cancelled after the cancellation deadline mentioned in the terms and conditions, while making the purchase.

You agree to bear the full cost of any booking, cancellation and administration fees for any products or services booked but not utilized for any reason. In some cases, Krafting Experiences may charge cancellation or amendment fees in addition to those imposed by travel service providers.

‘Krafting Experiences’ reserves the right to decline any booking or purchase for any reason and shall not be held liable for any resulting claims of losses, damages or compensation. In such an event, Krafting Experiences shall refund to you all unutilized money collected from you for that purchase.

For bookings and purchases, which has already been paid by you, when cancelled, refunds will be made (based on the refund policy, mentioned in terms and conditions, while making the booking or at the time of purchase). For air ticket, it may take between 30-45 working days and for the hotels it may take between 10-15 working days for the amount to get credited into your account. Refund policies may vary for every product and service.
 

  1. Date of booking to 30 days before checkin the cancellation charges will be 25% of the package cost.
  2. 30 to 15 days before checkin the cancellation charges will be 50% of the package cost.
  3. 15 to 7 days before checkin the cancellation charges will be 75% of the package cost.
  4. Less than 7 days before checkin Total amount will be forfeited and no refund shall be given.
  5. No show Total amount will be forfeited and no refund shall be given.
  6. No refunds shall be given in case of any cancellations due to natural calamities.

Cancellation Policy is subject to change. It’s purely depends upon the cancellation policy of respective hotels. In Peaks seasons, Some hotels may charge 100% cancellation.

The preceding refund timeline is a guide for your reference only and shall not be binding upon Krafting Experiences.

Duplicate Bookings

You agree that multiple duplicate bookings for the same traveler(s) are not allowed and may result in damage and loss to Krafting Experiences which you will bear in full.

Products & Services

Products & service statements on this website are for general descriptive purposes only and not all the products or services are available in every state or country. You can send us an inquiry by clicking our contact us or send query section, we will provide you with the details regarding terms & conditions, exclusions, products and services applicable to you. Please note the products and services that can be booked and purchased on the website. 

1: Hotels -When you make a hotel booking on the website, kindly go through the fact sheet with the terms and conditions carefully to ensure the amenities present in the hotel or the category of the hotel is as per your requirement. ‘Krafting Experiences’ keeps updating the fact sheets with the terms and conditions of the hotels, however, it is dependent on the hotel to provide us with the updated information. Renovation of hotels is normally undertaken at the sole discretion of hotels and not necessarily is informed to us. In case of any disputes, Krafting Experiences shall not be held liable for any disruption in information.

2: Sightseeing Tours -There is a choice of seat in coach (SIC) sightseeing and private sightseeing tours. Seat in coach tours / transfers may have a waiting time at the airport / hotels. Seat in coach tours is as per the fixed timings and does not allow you to stop at any site of interest to you, which are not a part of the program, as seat in coach tours are fixed with a schedule. You have to make a choice according to your requirement and budget. Entrance fees at the monuments or places of interest are not included in the sightseeing tours unless and until specified.

3: Airlines -There is a choice to book low cost airlines and full service airline options. Low cost airlines do not have all the services on board in the flight, so kindly choose the airlines carefully and please read the terms & conditions/cancellation policy before making any purchase of the airline ticket. There are paper tickets/e-tickets that will be issued to you and both are valid to travel by the airlines. With e-tickets, there is a mandatory requirement of the original identity photo card for you to carry and show at the check-in counter of the airport. ‘Krafting Experiences’ is only an intermediary party and hence takes no responsibility in case of any delay, change in route or cancellation of the flight due to any reasons.

4: Holidays -Kindly read the terms & conditions with the inclusions, package itinerary and other details before making any purchase of the holiday packages. In case if the package is not as per your requirement or suits your needs, we can also customize the same for you. Kindly click on the send query of the website with all the details like hotel category, no. of nights, no. of Pax, destinations would like to visit, etc. and our customer care team will get back to you with the package.

5: Car Rental (Self Drive Or Chauffeur Drive) -Please read the terms & conditions before making any purchase of this service. ‘Krafting Experiences’ takes no responsibility in case of any breakdown of the car or the quality of the car is not up to the level and delays due to bad traffic conditions, any penalty due to speed by the driver or by yourself, etc.

6: Travel Insurance – Krafting Experiences strongly recommends insurance cover and safety for all the traveler/s travelling domestically or outside the country. Traveler/s can purchase the travel insurance on the website. Please read the terms and conditions given by the insurance provider before issuing the same. ‘Krafting Experiences’ takes no responsibility and liability on the claims and disputes whatsoever as mentioned by the insurance provider.

Delivery Of Products & Services

1: Hotels -When a hotel booking is made and purchased on the website, it gives an instant confirmation after the payment is made complete and you will receive the hotel confirmation voucher in your mentioned e-mail ID. Voucher gives details about the hotel address, telephone number, hotel confirmation number, meal plan, payment details, supplier details, other relevant, important information etc. Voucher is to be given to the hotel at the check-in counter.

2: Sightseeing Tours -When a sightseeing tour is booked and purchased online, an instant confirmation voucher is issued and you will receive the same in your mentioned e-mail ID after the payment is made complete. Voucher gives details about the pick-up time, pick-up point, the date of the sightseeing tour, supplier details, payment details, other relevant, important information etc. There is a choice of seat in coach (SIC) sightseeing and private sightseeing tours. Seat in coach tours/transfers may have waiting time at the airport/hotels.

3: Airlines E-Tickets -An e-ticket is a paperless electronic document with a unique confirmation number given to passengers in place of paper tickets. Passengers are required to produce the unique confirmation number printout at the airline check-in counter to get the boarding pass. How to receive an e-ticket?After the complete payment is made online via credit/debit or any other payment card, your e-ticket details will be mailed to you at your email address mentioned at the time of making the purchase. In case if you don’t have an email address, the details will be given to you over the phone or you can come to pick up your e-ticket from our office or directly from the airline’s counter at the airport by giving them the unique confirmation number – PNR

4: Paper Tickets -Some of the airlines are still issuing paper tickets. You will receive the booking confirmation number immediately after you have made full payment online. All the paper tickets will be dispatched to the delivery address mentioned at the time of making the purchase. It takes 3 working days to receive the paper ticket at your address from the day of making the purchase. Krafting Experiences would not be responsible in case if the customer is not present at the address at the time of delivery.

5: Holidays -Holiday packages take minimum 24 hours in getting the confirmation, once the payment is made online on the website, our customer care team will get in touch with you and will mail you the confirmation vouchers along with the day to day program at the e-mail address mentioned by you at the time of making the purchase or in case if there is no e-mail ID, vouchers will be delivered at your address within 3 working days at no additional cost. Krafting Experiences would not be responsible in case if the customer is not present at the address at the time of delivery.

6: Rail And Cruises -When a rail or cruise booking is made and purchased on the website, it gives an instant confirmation after the payment is made complete and you will receive the rail confirmation ticket or cruise voucher in your e-mail ID mentioned at the time of making the purchase. If you don’t have an e-mail ID, you can call our customer care team and can get the same collected from our office or it can also be delivered at your doorstep at an additional cost.

7: Car Rental (Self Drive Or Chauffeur Drive) -It takes minimum 4-5 hours for the car rental confirmation. Once the payment is made online, our customer care team will get in touch with you and give you the confirmation details over the phone and will also email you the confirmation voucher.

8: Travel Insurance -Travel insurance policy will be issued and mailed to you instantly at an e-mail ID given at the time of making the purchase. In case if you don’t have an e-mail ID, you can get the details from our customer care team and the same can be collected from our office or can be delivered at your doorstep at an additional cost.

  • Krafting Experiences shall not be liable for deficiency, defect or delay in the delivery of products and services, caused by events of Force Majeure.
  • “Event of Force Majeure” means an event beyond the control of the Authority and the Operator, which prevents a Party from complying with any of its obligations under this Contract, including but not limited to:
    1.1.1 act of God (such as, but not limited to, fires, explosions, earthquakes, drought, tidal waves and floods);
    1.1.2 war, hostilities (whether war be declared or not), invasion, act of foreign enemies, mobilisation, requisition, or embargo;
    1.1.3 rebellion, revolution, insurrection, or military or usurped power, or civil war;
    1.1.4 contamination by radio-activity from any nuclear fuel, or from any nuclear waste from the combustion of nuclear fuel, radio-active toxic explosive, or other hazardous properties of any explosive nuclear assembly or nuclear component of such assembly;
    1.1.5 riot, commotion, strikes, go slows, lock outs or disorder; or
    1.1.6 acts or threats of terrorism.

Third Party Travel Service Providers

You may be bound by the terms and conditions imposed by the travel service providers for whom ‘Krafting Experiences’ acts as an agent, including conditions of carriage, refund and cancellation policies of airlines, cruise lines, car rental companies, hotels, vacation rentals, etc.

Terms & Conditions For Product & Services

Some of the products and services have special governing terms & conditions, which shall apply in addition to the terms and conditions mentioned separately for each product and service. It is important that you read the obtain information related to these specific products and services as they may contain exclusions of limitations of liability and other terms and conditions, including restrictions on amendment or cancellation. Some of these terms and conditions of specific products and services shall include the terms and conditions found on your screens and when using any part of this website.

Jurisdiction

Any dispute arising out of or touching upon or in relation to the terms of this Agreement or its termination, including the interpretation and validity thereof and the respective rights and obligations of the Parties shall be settled through arbitration. The dispute shall be referred to the sole arbitrator to be appointed by Krafting Experiences at Ghaziabad/Noida or Delhi. The arbitration proceedings shall be governed by the Arbitration & Conciliation Act, 1996, or any statutory amendment, modifications or re-enactment thereof for the time being in force and shall be held atGhaziabad/Noida or Delhi.  The High Court and the Courts situated at these respective places, shall, to the specific exclusion of all other courts, alone have the exclusive jurisdiction in all matters arising out of / touching and / or concerning this Agreement.

Passport, Visa & Health Requirement

It is a mandatory requirement for most of the countries; foreign nationals coming into the country must hold a passport with a validity of minimum 06 months. Visa and health regulations are different from country to country. It is the sole responsibility of an individual traveller to ensure the submission of complete documentation and medical requirements to the country embassy/consulate they are visiting. ‘Krafting Experiences’ takes no responsibility in any rejections or declining of the visa issuance due to any reasons.

‘Krafting Experiences’ reserves the right to decline any booking or purchase for any reason and shall not be liable for any resulting claims for losses, damages or compensation. In such an event,Krafting Experiences’ shall refund to you all the unutilized payment collected after deducting the booking fee/administration charge/cancellation charges (if applicable) for that purchase.

Content Submission

Krafting Experiences, enable users to submit, post, exchange, transmit or make available for inclusion information, ideas, opinions, images, photos or other materials (collectively “content”). You agree that responsibility for all the content made posted or available onKrafting Experiences, is your responsibility. Krafting Experiences, its partners, affiliates, subsidiaries or employees shall in no way be held liable and responsible for any content posted by you or any third party. Krafting Experiences at its discretion can refuse to post or remove the contents posted by you for any reason, including, without limitation, violation of these terms or if it is otherwise deemed to be unlawful or objectionable.

When the content is posted by you, you give permission without any charges to Krafting Experiences an unrestricted license to use, copy, modify, reformat, translate, display publicly, republish whole or part of the content for any purpose of commercial use or in connection with any other services offered or in promotion by Krafting Experiences.

You also confirm that you have all rights to license the content you posted on the website for the purposes mentioned above.

Use Of The Website-Visitors/Users Of This Website Hereby Agree Upon Following Terms:

Information/ experience posted by you on Krafting Experiences is true, accurate, current and complete and it is not a biased opinion for any reason due to personal enmity.

If you have an Krafting Experiences account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by anyone other than you.

You must be 13 years of age or older in order to register for an account and contribute to our website. Krafting Experiencesdoes not knowingly collect the information of anyone under the age of 13. Krafting Experiences retains sole right and has sole discretion to deny access to anyone to this website and the services we offer, at any time and for any reason, including, but not restricted to, for violation of this agreement.

As per Indian law, a person shall not be less than 18 years of age at time of entering into agreement, with Krafting Experiences, through any of the modes including the electronic mode. Any misrepresentation or false assertion regarding age can invite penal action as well as civil liability under the Indian laws.

Prohibited Activities On The Site

The content and information related to messages, data, information, text, music, sound, photos, graphics, video, maps, icons, software, code or other material on this website, as well as the infrastructure used to provide such content and information, becomes proprietary rights of Krafting Experiences. You agree that the information posted by you is true and complete to your knowledge and is not biased. You also agree not to:

  1. Use this website or its contents for any commercial purpose
  2. Access, monitor or copy any content or information of this website using any robot, spider, scraper or other automated means or any manual process for any purpose without our written permission
  3. Violate the restrictions in any robot exclusion headers on this website or bypass or circumvent other measures employed to prevent or limit access to this website.
  4. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure.
  5. Deep-link to any portion of this website for any purpose without our express written permission; or
  6. “Frame”, “mirror” or otherwise incorporate any part of this website into any other website without our prior written authorization
  7. Attempt to modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Krafting Experiencesin connection with the website or the services

Reviews, Comments

Krafting Experiences aim is to update travellers by real time experiences of other travellers. We are thankful to our visitors for writing their experiences on this site. Please be informed that after posting content on this website in any way, including any review, questions, comments, suggestions, ideas, etc., you grantKrafting Experiences and its affiliates a nonexclusive, royalty-free, perpetual, transferable, irrevocable and fully sub licensable right to- (a) Use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such submissions throughout the world in any media and (b) Use the name that you submit in connection with such submissions. You acknowledge that Krafting Experiences may choose to provide attribution of your comments or reviews at our discretion. You further grant Krafting Experiences the right to pursue at law any person or entity that violates your or Krafting Experiences rights in the submissions by a breach of this agreement. You also acknowledge and agree that all content submitted/posted on the website by you are non-confidential and non-proprietary once it is posted. ‘Krafting Experiences’ has just provided interactive areas on the site as a platform for discussions, but at the same time all the visitors of Krafting Experiencesare solely responsible for the use of interactive areas of the site and are using at their own risk.

All The Visitors And User Of www.kraftingexperiences.com Undertakes Not To Place/Upload/Transmit, Store, Create-

  1. Any message, data, information, content, music, sound, photos, graphics, code or any other material that is unlawful, libelous, defamatory, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable.
  2. Content that would constitute, encourage or provide instructions for a criminal offense, violate the rights of any party, or that would otherwise create liability or violate any local, state, national or international law.
  3. Content that may infringe any patent, trademark, trade secret, copyright or other intellectual or proprietary right of any party.
  4. Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including Krafting Experiences
  5. Unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations.
  6. Private information of any third party, including, without limitation, surname (family name) addresses, phone numbers, email addresses, social security numbers and credit card numbers.
  7. Viruses, corrupted data or other harmful, disruptive or destructive files
  8. Content that is unrelated to the topic of the interactive area(s) in which such content is posted; or
  9. Content or links to content that, in the sole judgment of Krafting Experiences, (a) violates the previous subsections herein, (b) is objectionable, (c) which restricts or inhibits any other person from using or enjoying the interactive areas or the site, or (d) which may expose Krafting Experiencesor its affiliates or its users to any harm or liability of any type
  10. ‘Krafting Experiences’ takes no responsibility and assumes no liability for any content posted, stored or uploaded by you or any visitors/third party, or for any loss or damage. Krafting Experiences’is not liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter.
  11. ‘Krafting Experiences’has just provided an interactive platform and is not liable for any statements, representations or content provided by its users in any public forum, personal home page or other interactive area.
  12. ‘Krafting Experiences’ reserves the sole right to remove, screen or edit without notice any content posted or stored on the site at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any content you post or store on the site at your sole cost and expense.

If it is determined that you retain moral rights (including rights of attribution or integrity) in the content, you hereby declare that- (a) You do not require that any personally identifying information be used in connection with the content, or any derivative works of or upgrades or updates thereto; (b) You have no objection to the publication, use, modification, deletion and exploitation of the content by Krafting Experiences or its licensees, successors and assigns; (c) You forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the content; and (d) You forever release Krafting Experiences, and its licensees, successors and assigns, from any claims that you could otherwise assert against Krafting Experiences by virtue of any such moral rights.

Any use of the interactive areas or other portions of the site in violation of the foregoing violates these site terms and may result in, among other things, termination or suspension of your rights to use the interactive areas and/or the site. In order to cooperate with legitimate governmental requests, subpoenas or court orders, to protect Krafting Experiences systems and customers, or to ensure the integrity and operation of Krafting Experiences business and systems.
Krafting Experiences may access and disclose any information it considers necessary or appropriate, including, without limitation, user profile information (i.e. Name, email address, etc.), IP addresses and traffic information, usage history, and posted content. Krafting Experiences bag’s may right to disclose any such information shall take precedence over any terms of Krafting Experiences bag’s privacy policy. Krafting Experiences suggest to all its visitors and users of the site/passengers to investigate and whether the review/content placed is correct or just an opinion.Krafting Experiences will not be responsible for any wrong information placed on the site is not accountable for damages or losses that may result from travel to such destinations.

Liability Disclaimer

The content, information, software, products, and services published on this website may include inaccuracies or errors.Krafting Experiences, its subsidiaries/parent company and corporate affiliates, do not guarantee the accuracy of, and disclaim all liability for any errors or other inaccuracies relating to the information and description of the hotel, air, cruise, car and any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of hotel amenities, general product descriptions, etc.).

‘Krafting Experiences’ makes no representations about the suitability of the information, software, products, and services contained on this website for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the Krafting Experiences. All such information, software, products, and services are provided “as is” without warranty of any kind.

Krafting Experiences disclaim all warranties and conditions that this website, its servers or any email sent from Krafting Experiences, are free of viruses or other harmful components.Krafting Experienceshereby disclaims all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and non infringement.

In no event shall Krafting Experiences(its officers, directors and affiliates/partners) be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if Krafting Experiencse has been advised of the possibility of such damages.

The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit ofKrafting Experiences.

Indemnification

You agree to defend and indemnify Krafting Experiencesand its affiliates and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

  1. Your breach of this agreement or the documents referenced herein;
  2. Your violation of any law or the rights of a third party; or
  3. Your use of this website.

Links To Third-Party Sites

This website may contain hyperlinks to websites operated by parties other than Krafting Experiences. Such hyperlinks are provided for your reference only. We do not control such websites and are not responsible for their contents or the privacy or other practices of such websites.

Currency Converter

Currency rates are based on various publicly available sources and should be used as guidelines only. Rates may not be verified as accurate, and actual rates may be different from what is being displayed. The information supplied by this application is believed to be accurate, but Krafting Experiences, and/or its affiliates do not warrant or guarantee such accuracy. When using this information for any financial purpose, we advise you to consult a qualified professional to verify the accuracy of the currency rates. We do not authorize the use of this information for any purpose other than your personal use and you are expressly prohibited from the resale, redistribution, and use of this information for commercial purposes.

Copyright And Trademark Notices

All contents of this website are: 2010 Krafting Experiencesall rights reserved. Krafting Experiencesis not responsible for content on websites operated by parties other than Krafting Experiences. Krafting Experiences, logo and HoliKrafting Experiencesfamily – cartoon characters and all other product or service names or slogans displayed on the site are registered and/or common law trademarks of Krafting Experiences, and/or its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Krafting Experiencesor the applicable trademark holder.

In addition, the look and feel of the site, including all page headers, custom graphics, button icons, and scripts, is the service mark, trademark and/or trade dress ofKrafting Experiences and may not be copied, imitated or used, in whole or in part, without the prior written permission of Krafting Experiences. All other trademarks, registered trademarks, product names and company names or logos mentioned in the site are the property of their respective owners. Reference to any products, services, processes or other information, by trade name, trademark, manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Krafting Experiences.

Other logos and product and company names mentioned herein may be the trademarks of their respective owners.

If you are aware of an infringement of either your brand or our brand, please let us know by e-mailing us atWE@KRAFTINGEXPERIENCES.COM .

You agree that all claims you may have against Krafting Experiencesarising from or relating to the site must be heard and resolved in a court of competent subject matter jurisdiction located in Delhi India. Use of this website is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including, without limitation, this paragraph.

You agree that no joint venture, agency, partnership, or employment relationship exists between you and Krafting Experiencesand/or affiliates as a result of this agreement or use of this website.

Our performance of this agreement is subject to existing laws and legal process, and nothing contained in this agreement limits our right to comply with law enforcement or other governmental or legal requests or requirements relating to your use of this website or information provided to or gathered by us with respect to such use. To the extent allowed by applicable law, you agree that you will bring any claim or cause of action arising from or relating to your access or use of this website within two (2) years from the date on which such claim or action arose or accrued or such claim or cause of action will be irrevocably waived.

If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law including, but not limited to, the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remaining provisions in the agreement shall continue in effect.

This agreement (and any other terms and conditions referenced herein) constitutes the entire agreement between you and Krafting Experienceswith respect to this website and it supersedes all prior or contemporaneous communications and proposals, whether electronic, oral, or written, between the customer and Krafting Experiences with respect to this website. A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Fictitious names of companies, products, people, characters, and/or data mentioned on this website are not intended to represent any real individual, company, product, or event.

Any rights not expressly granted herein are reserved.

Service Help

For answers to your questions, you can write to us at: WE@KRAFTINGEXPERIENCES.COM

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